SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pretty Boutique (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://pretty-boutique.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All Super
The bag corresponds to the description. Roomy, the color is bright (I have brown). The material I would not call soft, looks good. From a warehouse in Russia came very quickly. I got it all done. Thanks to the store for the souvenir.
Nice...
Beautiful cartera
The bag looks much better than the picture, very happy with the purchase and yeah very helpful store, highly recommended.
Item shipped fast and bag was a little smaller than I had thought but it looks great, I can't wait to use it.
The bag is good, quality. but it went long before St. Petersburg.
The bag is qualitatively done, everything is very neat. At the expense of the skin I do not know, I did not understand, but very pleasant, let us see what happens when wear it. The store put a gift, thank you, very nice. I recommend.
The order is very satisfied! Bag of good quality, roomy. I recommend
Bag very well made, przesylka 26 days, additionally shopping bag as a gift and jakis key chain :) Recommend sprzedawce! All comply with the description.
The bag is very good quality, the order is satisfied.
had won a bag as Freebies and was sure this brand would be the best choice. good quality and ships quickly. great bag and very well packed and protected.
Excellent
The parcel came in 2 weeks. Qualitatively sewn bag, tight leather. Roomy, comfortable.
Very fast delivery, in St. Petersburg for 5 days, quality-price ratio, for such money in the city you can not buy such. Thank you.
The bag is normal for its money. It is impossible to confuse the skin. Harsh. Maybe not yet carried) Packed well. As a gift, a branded package and a hang of some kind. We have such bags twice as expensive. To work-will go. It took a very long time. Seller answered questions Thank you.
Bag looks good
I took for my wife for 1600 quality like normal...
Bags are luxurious, better even than the photo. this model is similar to pressed leather
Excellent bag, quality, I liked