SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pretty Boutique (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://pretty-boutique.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A good hat, I'm happy, in Ukraine came Ukr Mail registered mail, tracked! Went very long because of the virus and holidays) there is a string to adjust the volume of the head)
The hat is beautiful! As in the photo. Came well packed, like in a balloon. the truth for a very long time went.
Cute!
The hat is very beautiful, came in an air bag, the shape completely reposted
Very good hat! Fields are not wide and not small. The tape is gentle, not just obliged, but behind the well-made rings through which it is stretched, you can change it. Delivered in a normal package, inside (in the middle) inserted air package. The fields are only a little wavy, I think it's not difficult to fix. Inside there is a lace for tightening. I really liked it!
Great hat
Excellent hat)
Chic hat! For this money is so just a dream! We do not have less than two thousand! Made perfectly, the quality and color are just amazing! I will order now and other colors. Order despite the pandemic reached in 9 days! Packed in a tight bag with air, so not crumpled! Perfectly approached my big head-60 cm. The store is very cute and sociable. Definitely I recommend to everyone to buy.
I do not understand why many are delighted! All the crumpled came. Wings hats with waves. If I knew that the wings would hang then I would not order! Not a hat, but a Panama.
The hat is cool. Quality at 5. not heavy. During socks does not move out. The store sent on the same day when paid, for which he many thanks! Now it will be one of my favorite stores.
Extra hat!
Cool hat! Came not crumpled, inside the inflated bag, so that the form kept
Very cool hat! Moscow reached in 9 days.
Hat Super, quality is excellent, delivery is fast
It's okay.
I really liked the hat, I need a bow only beautifully exposed
I made an order on January 13. Sent on February 16. The store answered the messages, said that they had holidays, etc, although the rest of the sellers quickly sent everything. Nevertheless, the hat came in 2 weeks and had time before my vacation. Packed Super. I am very happy with the purchase! She's gorgeous.
5 stars
The store sent immediately the parcel, the parcel came earlier. Went to Voronezh 12 days. About the hat: not a straw hat, inside the kulisk to adjust the volume of the head, all exactly as in the picture. Thanks to the seller, I'm happy.