We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Pretty Boutique (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://pretty-boutique.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful! Complies with the description. Thank you very much.
29 Sep 2020 04:46
Wow just beautiful! Looks better in person than the pictures - only thing was it was exceptionally bigger than I expected so irl have to double over for use.
28 Sep 2020 04:41
Packing is normal, the quality is 4 thin! On a warm autumn will go)
27 Sep 2020 01:54
26 Sep 2020 01:47
All OK. I recommend this store.
25 Sep 2020 08:26
Very beautiful вещ. Delivery to Lithuania 3 weeks.
24 Sep 2020 00:40
Very nice material and print.
23 Sep 2020 21:12
23 Sep 2020 11:09
I order not the first time from this store, everything comes quickly and safely. This time, delivery of 20 days to the Volgograd region. The track was tracked by China, at customs and upon arrival at the post office. Each scarf is packed in an individual ZIP package, beautifully folded, you can take for a gift. The scarves themselves are light, airy, very pleasant to the body, the fabric is written polyester, 100% Silk is felt. The length of about 2 meters, can be worn as a stole or wrapped around the neck, as fantasy will allow. Very satisfied with the purchase.
23 Sep 2020 10:52
Accurate to description and photos
23 Sep 2020 04:22
Thanks for the quality goods and delivery speed!!) I recommend the store!)
22 Sep 2020 15:53
Very pretty exactly like the picture and description
22 Sep 2020 13:12
Longer then expected kind of like a beach small beach towel still cute asf and will be ordering more can do a lot with it too
22 Sep 2020 08:39
The quality is very good. Took in the coloring #2, basic beautiful handkerchief
22 Sep 2020 08:29
Nice but delivery was very long
21 Sep 2020 11:22
Everything is fine, came a whole, neat, thin. It's like the description. Thank you)
21 Sep 2020 06:55
The scarf is beautiful, but I thought that the more dense fabric. Worthy to order. Thank you
20 Sep 2020 02:37
Scarf received quickly, went a little more than 3 weeks to Moscow. The scarf is beautiful, light. I thought I ordered a dark blue, but came black. But Black is also beautiful. Slightly thin and transparent, expected a scarf more tightly. The sizes correspond to the declared. Seller recommend.