SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pretty Boutique (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://pretty-boutique.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Write a Review
perfect size very structured identical to the fashion nova one for 3 times the money
The bag was bought for daily wear and for convenience during an asset/ride on a motorcycle. On the motorcycle has already traveled, very convenient. Girls who have a waist circumference less than 75, will be big, but I found a solution Way (last photo, do not break nails). The leg in general decided to unhook, because it's also big, and I do not need anything. I waited relatively long in Moscow, I did not communicate with the store. But the bag itself is not flimsy and I think it will last a long time, the outer layer will be the first to fly 100%. In short, I advise.
Very nice looks super good, delighted with the product and very good quality
The bag is straight of good quality, the material is pleasant, the seams are all neat, the straps, all as in the picture
Bag fire. The store very quickly sent the goods. Delivery 2 weeks.
Qualitative product, beautiful, light, with room for a phone, a passport and keys. I took an L and it is limited in terms of spear size at the thigh. (1m60, 89kg)
Quality super-take, you will not regret In materials I do not really understand, but firmly (not finely), Lightning works well It came quickly, it came to the Post Office
сумка сделана из качественного материала. Пахнет кожей(кожзамом). Мягкая, вместительная.Ремни тоже очень мягкие, не натирают, регулируются. На размеры 70(талия) и 98(бёдра) подошло отлично.
The quality is pretty good, it's not plastic from that bad and the zipper opens and closes very soft. I recommend it 100%
Wish I bought a red one instead. Didn’t know I was gonna love it so much
Заказала 14.11 пришёл 03.12.Материал очень приятный,достаточно мягки,пришел без повреждений,очень удобное крепление и не мешает,заказом очень довольна
12.11 order, 1.12.2021 took at the Post Office, Perm Territory the city of Tchaikovsky. Not natural material, looks good. I got it for riding a motorcycle. In the spring I will try) I recommend
It came to Me right away, price quality, very comfortable and pretty, just like the picture. I use it for the bike and recommend it!
This is an amazing handbag, pleasant to the touch, odorless, purchase is happy! Take it-you will not regret it! To the store-thank you!!!
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!