Dear customers, add shop favorites, order I will bring a beautiful red bracelet!
OEM Service Provided
Pure Manual measurement, there are 2-3cm (0.4-0.7inch) error of measurement.
Please note the photos does not show the actual size, pls refer to the detailed description.
I hope you believe my door products, our services. We will let you satisfied.
–Are the product photos real?
Yes.All the photos displayed are 100% real.And photos are all taken by ourself.But maybe there are some color shading because of the monitors.
–When will you ship my order?
Place an order, please timely payment, the faster we can faster delivery of payment. Generally most of our products are in stock ,your order will be shipped out within 1-2 working days after your payment is verifled by Dhgate, But in case of any hot products are temporarily out of stock, we'll contact you asap to ask to ask an extension or change other items or any of your suggestion.
–I want to buy many products, wholesale and how much is the price?
We have a factory if you want to buy a large quantity, please contact our service members, we will give you the best price.
–Is there any Tracking Number for my item?
Yes,we ship every order with their Tracking Number, and you can view the shipment status on the correspongding website.
–How about the quality of the items?
We will check the goods carefully before shipping.and we try our best our best to make sure the items are goods. though it's possible with small threads.dust or odd sizes.we do affordable kids wear but not luxury. please think twice before you order.
–How about Refund/Replacement?
(1)If there is any problems,please contact us in 3 days after order received.if the goods in your possession over 4 days, it is considered used and WE WILL NOT ISSUE YOU A REFUND OR REPLACEMENT. (We will check the goods carefully before shipping,but possible with small threads or dust)
(2)All returned items MUST BE put in the original packagin and a true tracking NO. is required,Please specific reaseon for the return,and your DHgate ID.
(3)We will refund you FULL WINNING BID AMOUNT. uponreceipt of the item in its original condition and packaging with all components and accessories included.OR,you may choose to have a replacement.
(4) return shipping shouid be paid by the buyer.
1.We Will Ship out your order via China Post Air Mail For Free Shipping.
2.We supply WORLDWIDE SHIPPING. (Except some countries and APO/FPO
3. Orders processed timely after the payment verification.
4. We only ship to confirmed order addresses. Your order address MUST MATCH your Shipping address.
5. SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays.
Transit times may vary, particularly during the holiday season.
6. If you have not received your shipment within 30 days (China post air mail :60days),
please contact us. We will track the shipment and get back to you as soon as possible.
7. Delivery Time:
–.Please note that:Free shipping by China Post Air Mail usually takes 11-30 days.And it takes even longer example 50-60 days,
Please be patient if you don't get the goods quickly after delivery.
Or you can choose EMS.DHL.UPS or other express services.
but please contact us to add extra shipping cost for quick delivery .
1. Customer is always NO.1, So we will supply the best service to you, Your Happy Shopping experience in our store is our goal.
2. If the product you receive is not as described or low quality. Please Contact us Frist We promises that you can
return it before order completion (when you click “Confirm Order Received'; or exceed confirmation timeframe)
and You will receive a full refund. Or you can choose to keep the product and agree the refund amount directly with us.
PS: The buyer should return the products in original conditions to us and bear the ship cost of the part to be replaced.
Before returning the items, pls confirm the return address and the logistics method with us.After you give the items to the logistic company,
pls send us the tracking number.as soon as we receive the items, we will repair or exchange them ASPP.
3. If you do not receive your purchase within 65 days,
you can ask us for a full refund before order completion (when you click'Confirm
Order Received'or exceed confirmation timeframe).
–We depend on your satisfaction to success .Therefore,you feedback is definitely important to us.
-If you are Happy with your purchase,Please leave us positive feedback,and our automated feedback system will immediately leave you positive feedback as well
-Our top priority is achieving fast and cear communication with our customers ,Please contact us prior to leave negative feedback if you are unsatisfied with your
purchase in any way
Welcome to contact us by Email or Trademanager if there is any question or requiremnets.
All messages or email will be replied within 24 hours on working daysif you dont get our reply pls kindly check
your mail box maybe it is in your junk box, or pls resned us again.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Pretty Boutique (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://pretty-boutique.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.