We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Pretty Boutique (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://pretty-boutique.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bag corresponds to the description. In general, I liked it. The bag itself is made of good leatherette, well, here are the handles-the strap will not last long... In general, the handbag looks good, not cheap.
28 Sep 2020 12:29
Corresponds to the description, for such a price is very good
23 Sep 2020 12:57
Super bag identical to the picture I love
25 Aug 2020 06:48
Сумка отличная, советую.
10 Aug 2020 10:52
Very beautiful bag. delivery just over a week (but this is the flaws of mail) packed well
6 Aug 2020 03:25
Сумка соответствует описанию, но почему-то нет брелока- обезьянки. СПАСИБО за товар.
15 Jul 2020 23:02
9 Jun 2020 10:36
Handbag Super!!! Description matches. Ordered 31.05, received 09.06. Thank you store!!!
19 May 2020 15:05
Good skins. Dark green, dark brown finish, gold fittings, zipper outside as a decor. The locks are strong, sewn neatly. Inside was a blown bag, so there is no breakage, no smell. The size corresponds to the description. The length of the handles, in my opinion, is perfect. Short 25 cm, long 60 - 117 cm. The general notebook is placed, but does not close. The umbrella does not fit. There's plenty of pockets inside. Shipment on the day of the order, delivery in 3 weeks to the Hambar edge
18 May 2020 07:00
The bag is good, quality. Small but spacious. Seller sent quickly, the parcel arrived in 13 days.
14 May 2020 12:36
The bag is not bad, but the thread is a little stuck and the most important minus is the lock is poorly held, that is, the top clasp is constantly flies
8 May 2020 07:25
Came very quickly. The quality is good!
5 May 2020 19:05
Very good product, looks as in photograph.
30 Apr 2020 08:19
28 Apr 2020 06:02
Small and good, soft.
28 Apr 2020 03:38
Received, everything is OK, as in the description, the store put a gift, very nice, prosperity to you.