We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Pretty Boutique (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://pretty-boutique.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Goods consistent with the description and pictures. Order dotarło after three weeks. Recommend!
15 Oct 2020 02:11
Very good quality. Thank you
8 Oct 2020 05:33
Material is polyester, not silk - but looks & feels good.
28 Sep 2020 09:58
Very beautiful. fast shipment and delivery. in real life a little dim.
16 Sep 2020 02:36
orderded 25-5-20 recieved 15-9-20 very pretty looking scarf ok quality thank you
28 Aug 2020 13:25
26 Aug 2020 07:46
Perfect, thank you!
15 Aug 2020 19:23
very pretty although much smaller than i was expecting.
6 Aug 2020 03:48
Продавец очень долго не отправлял товар, я хотела отменить заказ, чтобы купить у другого продавца, но это было невозможно. В самый поледний день отведенного срока, он наконец отправил шарф, но приехал он быстро всего за 3 недели. Полностью соответствует фото.
2 Aug 2020 16:42
As nice and pretty as in the photo, I use it in scarf for hair to go out but also to protect my hair at night. Sweet and long. I highly recommend it! I thank you very much
29 Jul 2020 20:42
Description exact, but the colors in reality look dim, not as saturated as in your photo
22 Jul 2020 00:55
Товар шел долго, но ура-дошел! Платочек очень нежный и красивый! Спасибо продавцу!
9 Jul 2020 07:02
Products arrived in perfect condition, well emblados headphones. The store is attentive, and reached before the deadline. Here is my thanks to seller. I recommend without restrictions.
4 Jul 2020 22:48
24 Jun 2020 23:42
Maximální spokojnost, Díky.
2 Jun 2020 00:26
Beautiful scarf. Good quality , i love it.
28 May 2020 11:05
Beautiful scarves, very light, lovely colours, it is not silk but 100% silk feeling polyester FYI but, it doesn;lt matter for me as it feels and looks elegant - no shine. Sadly one was missing from my order but the store is very reasonable and we have agreed on a deal, very responsive seller and the shipping was pretty fast overall.
21 May 2020 09:20
For what was ordered it's good quality. Of course, at his price it wasn't silk but a silk feel like product. Nevertheless every thing was in good order. Thank you