We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Pretty Boutique (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://pretty-boutique.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bag came very quickly, the quality is excellent, only on the lock were traces of glue, which turned out to be easy to clean
19 Aug 2020 06:01
Tašku manželka odskúšala. Predbežné vyhovuje kvalitou, designom i rozmermi.
12 Aug 2020 16:57
отличный товар , доставка быстро
6 Jul 2020 09:56
Inside 1 large compartment and small pets. The rivet holds tight, the zipper is normal, the seams are tight. There's a slight smell like leather stuff.
27 Jun 2020 02:09
Track tracked, came to Moscow in 3 weeks. No smell
31 May 2020 07:11
The goods delivered quickly, packed well, the quality is weak: the threads are sharp, the seams and joints are not even. Soft, Long will not wear. I didn't talk to the store.
19 May 2020 04:06
Nice bag. The leathers are very soft, pleasant to the touch. Packed was above all praise. It reached in about a month
8 May 2020 11:33
Great bag! I didn't write a review at once, I wanted to see how she was wearing. And she's wonderful. Very soft, no smell, does not fade. Seams on 5 +. With the store did not communicate because it did not take)
4 May 2020 00:06
For this price, great!!!
27 Apr 2020 06:00
The bag is super! Shipping, packing, even gift can be! The color is nice, for the summer is the same!
14 Apr 2020 21:47
The handbag is lovely! Soft, but at the same time very well holds the shape. The belt is durable. Lock quality. Locks on the button. The bag came fast, in 10 days. Happy with the purchase. Seller advise. I didn't talk to the store.
11 Apr 2020 09:09
The bag has reached weeks for 3. the quality is excellent! In the store bags of this quality cost 3-4 thousand. Seams are smooth, no smell, color on as store's photo. Inside the bag is a brand plate, like brands. Outside the badge on the chain also with the logo. The size is also good, the phone wallet and several women's trivia will fit freely. Bottle, umbrella-No.