We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Pretty Boutique (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://pretty-boutique.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Write a Review
19 May 2022 10:20
Ordered on 8.03, received on 19.03. Well packed, thanks for a little gift. Bag is excellent as I expected. Colour is a bit darker than on the photos. Inside strange smell but I hope it will vanish
17 May 2022 03:56
I ordered it for the second time, and not only for myself, but also as a gift. The backpack is very compact, but roomy. Soft leatherette, enough pockets for small items and documents. It is very valuable that this is a transformer: can be worn as a backpack, like a bag on a long shoulder strap and as a regular bag with two short handles. The design of short handles is very convenient. First, they are two)), secondly, they are located on both sides of the bag, which maintains an ideal balance (unlike the handle of ordinary backpacks of such purpose). I recommend to purchase. I didn't. Unfortunately, with the second order, the store tightened the time, and in the end it did not have the color I needed. I ordered Black, and I was offered to replace them with dark blue. As a result, I had to agree to blue. Fortunately, it's really dark blue, which does not dissonate with my wardrobe. In the end: the product-five stars, the seller-"Quartet" with a minus))
12 May 2022 02:26
fine quality, good stiches
10 May 2022 07:04
Everything is fine. No smell.
7 May 2022 07:12
soft material, good packaging. I like it
6 May 2022 10:35
so nice, i love the bag so much
6 May 2022 09:10
Order came quickly .... The bag is good, sewing quality... Very satisfied with the purchase .... I recommend the goods and the store.
6 May 2022 03:12
Very well made. Small but roomy. Beautiful color. Great price. Hide soft.
2 May 2022 15:16
Excellent very nice
28 Apr 2022 10:26
Excellent backpack-transformer, soft, but durable leatherette, belts are long, adjustable, handles are comfortable, all zippers are working, all pendants are in place. Compact, but very roomy city backpack. It came from China to Peter in two weeks, all the way tracked, the notifications fell from Ali, gdeparka and the Russian Post.
28 Apr 2022 09:59
Delivery is exactly 2 weeks. The goods are well packed. The bag is great. The material is soft and pleasant. Seams and handles seem reliable. Inside is a notebook of A4 format. The store put an extra brush and an elastic band for the hair. I like that the straps have the inside of fabric, not artificial leather. Unfortunately, my photo does not show the real color, but it corresponds. Recommend. There was no reason to communicate with the seller.
28 Apr 2022 07:48
за свою цену вполне хорошая
25 Apr 2022 02:54
No Color! Correkt store!
Why Buy From Us
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.