We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Pretty Boutique (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://pretty-boutique.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thanks Mr store, the product received in good condition.
9 Apr 2020 11:42
26 Mar 2020 01:21
As described, very good quality, stores only continue to recommend.
11 Mar 2020 08:58
The bag is excellent! Came very quickly! Everything is wonderful, I recommend
3 Mar 2020 04:42
25 Feb 2020 09:47
The product corresponds to the description. The color is bright. Handbag small, pockets as in a normal bag, there is a long strap. The track was tracked, the goods arrived in the appointed time. Packed bag very well, without marriage came. The only negative is a very strong smell, left in the air to fade. With the store did not communicate
20 Feb 2020 00:52
Excellent bag, all as in the photo, the quality is just super!
11 Feb 2020 01:00
Handbag is very beautiful. Small, but quite roomy. There was almost no smell. I hope that in the process of socks I will not be disappointed. Delivery is fast.
2 Feb 2020 23:53
The bag came, beautiful, as in the photo, small, I recommend☺
2 Feb 2020 00:37
Great handbag. As in the picture. Color Chuy-a little quieter. Quality bomb. Packed perfectly. Looks like leather. Delivery is fast. Seller recommend
24 Jan 2020 07:44
Very nice handbag. Made on conscience. I took it under a fur coat, but in connection with the weather anomalies in Moscow, we will wait for the next winter. Seller recommend.
23 Jan 2020 05:14
Handbag is pretty, made qualitatively, delivery is long, almost two months, the parcel is tracked, the store is good
23 Jan 2020 04:32
Oochen beautiful, small roomy, owners of large pens I think will not work, and thin handles get stuck and swallow easily, The store umnichka, quickly sent, advised which is better to take. Thank you very much.
21 Jan 2020 16:46
I love this bag
18 Jan 2020 23:16
Excellent quality, delivered well, the bag is not wrinkled, thank you, very satisfied!!!
17 Jan 2020 23:57
Cool small handbag. Very roomy, despite the size. Inside there are several sections. The track was not tracked all the way, packed well, the store sent almost immediately. I recommend